Accenture found that 87% of organisations say that traditional service experiences no longer satisfy customers. In the increasingly commoditised world with more distractions than ever, companies have less and less Read more…
Hello 2022! After two years of tumultuous times and uncertainty, the world is adjusting to the new normal. Staff are back in their offices, meetings and events are able to Read more…
We know that one of the first music-for-money playing devices was invented by Louis Glass in San Francisco. Glass was an innovator, and somewhere around 1879, he’d gotten burned out Read more…
Though it shows my age, I miss the cassette tape players. Remember them? They were high tech after the reel to reel systems which were hard to splice and difficult Read more…
The author is a volunteer Santa and performs the role at Playgroups, children’s hospitals, community functions, and corporate events with all proceeds going to children’s cancer research. He has raised Read more…
As a marketing professional or business owner it is easy to get overwhelmed with efforts to attract new leads. Every cold call, paid ad and social media post is crafted Read more…
Increasingly commoditised industries and market oversaturation oftentimes do not leave much room for new market entries such as small businesses. In order to overcome the barriers that these traditionally small Read more…
As 2021 wraps up and the world finds its footing with fewer restrictions, it is more important than ever to create a point of difference in your customer service. Customers Read more…
Today the phrases “Voice of the Customer” and “Age of the Customer” come up as topics of discussion in almost every business conversation. We are informed by sources that these Read more…
Forrester defines the difference between customer service and customer experience as that while customer service is one piece of the puzzle — focused on human interaction and directly supporting customers, Read more…