Queue Messages, IVR & Music On Hold
Queue audio, produced and uploaded by you in one minute.
No contracts — cancel anytime.
Most hold audio is written once and never touched again
Stale elevator music, a few “we appreciate your call” lines, and a promotion that ended eight months ago. Callers have heard it before, and it tells them exactly how much attention the business pays to the phone. The fix is not better music. It is being able to change the message the day you want to change it.
How it works for you
Captivate Kiosk
The reason customers move to us.
Write, create, upload and manage every message on hold or IVR prompt yourself, in minutes. No studio booking, no email chain, no waiting on a producer to come back to you.
Watch the 72-second walkthrough →- Script, produce and publish in one place
- Update a message the same morning you decide to
- Manage every site and client from one login
Jukebox
Callers choose the music on hold.
Let people self-select how they wait — music by genre, an informational podcast, even a quiz. No more elevator music sending callers to sleep.
Dynamic
Never starts in the same place twice.
Each day a caller is put on hold, the audio begins from a different point. The message stays fresh instead of becoming the thing they have already heard four times this week.
Fast
Audio deployed and updated in real time. Decide at nine, live by ten.
Convenient
Manage, monitor and modify every interaction from one platform, in a few clicks.
Who it is for
Small and medium business
A dental practice, a workshop, a law firm, a single dealership. The phone is often the first contact anyone has with you, and the wait is either working for you or against you.
Corporate
Multiple sites, one brand. The same audio across every location, updated centrally the day the message changes rather than site by site.
Enterprise and national networks
Hundreds of numbers and thousands of calls a day. Managed from one place, deployed everywhere, and reported on properly.
Government and public sector
Councils, health services and agencies. Accurate hours, service information and triage guidance delivered consistently to every caller, without occupying reception.
Runs on the phone system you already have
We add platforms constantly. If yours is not listed, contact us — it is very likely we already support it.
Change your hold message this morning
A free trial of Captivate Kiosk, no contract, cancel any time.