Our Story
About Captivate Connect
Over three decades in queue audio — from cassette tapes to cloud-based digital delivery.
From Humble Beginnings
Captivate Connect was founded by Mark Horwood in 1996 with a simple vision — to transform the way businesses communicate with callers on hold. What started as a small operation producing cassette-based queue audio has grown into a cloud platform serving businesses worldwide.
Captivate Connect has led the industry, transitioning from physical tapes to digital delivery, and now to a fully cloud-based platform that integrates with all modern voice systems.
Today, Captivate Connect serves hundreds of businesses across the world, including small business, corporate enterprise and government.
30+
Years of Excellence
1996
Founded
500+
Clients
1,000+
Music Tracks
24h
Typical Turnaround
Community & Philanthropy
Captivate Connect believes in giving back, and actively supports community organisations and charitable initiatives. Global Hand Charity is one of the organisations Captivate Connect supports.
Supporting Live Performance
We proudly sponsor and support local live performance venues and events, helping keep the arts alive in our community.
Community Partnerships
Partnering with local organisations to provide pro-bono message-on-hold services for community-driven initiatives.
Charity Fundraising
Contributing to fundraising campaigns and charitable causes that make a tangible difference in people's lives.
Environmental Responsibility
Committed to sustainable practices, from digital delivery reducing paper waste to energy-efficient studio operations.
Want to work with us?
Join hundreds of businesses worldwide that trust Captivate Connect for their queue audio.
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